Frequently Asked Questions

What is the minimum order quantity?

There is a $75 minimum purchase requirement on all orders. Ya Otta Piñata does not backorder any of the merchandise. Our company is closed on all national holidays, but orders can be submitted 24/7 through our website and toll-free fax line
800-223-7351.

Pricing & Payments

All prices are listed in U.S. dollars, for current prices please contact customer service at pinatacs@amscan.com. Ya Otta Piñata reserves the right to change prices at any time without notice. Checks, money orders, or wire transfers are all accepted forms of payment.

How are my orders shipped?

All orders are shipped from San Diego, CA via UPS Ground. Ya Otta Piñata does not ship C.O.D.

Do you accept returns?

All return requests must be authorized and approved by Ya Otta Piñata, and will be issued in the form of a credit towards future orders. All authorized returns are subject to return freight and a 25% re-stocking charge. If a shipment is refused, freight costs to and from the delivery location will be charged in addition to the re-stocking fee.

Can I file a claim for damages or discrepancies in my order?

All claims for damaged merchandise or missing items must be received by Ya Otta Piñata within 10 days of receiving of the order. We will work to resolve claims on a case by case basis. Please contact customer service for additional assistance.

What is the recommended amount of candy I should use?

​A standard size piñata holds a recommended limit of 2 lbs. of candy and a giant size piñata holds a recommended limit of 10lbs.

 

How do I insert the candy into the piñata?

On each piñata there is a clear sticker labeled “Insert candy here.” Under that sticker and a layer of tissue, there is a pre-made hole. Press sticker or use scissors to create an opening. 

 

What is the best way to hang the piñata? 

All piñatas have a built-in hang loop at the top. This loop should be used to hang the piñata from a sturdy support, away from anything fragile. Adult supervision is strongly recommended.

 

Are you a consumer?

Thank you for your interest in Ya Otta Piñata products. Ya Otta Piñata does not sell directly to consumers. Our products can be found at fine party and specialty retailers throughout the world. Please visit your local retailers and ask for Ya Otta Piñata products.

Are you a retailer who has an order discrepancy?

Click here to download a discrepancy form. Please submit the form to amproap@amscan.com or fax it to 800-223-7351.

Are you a retailer who needs assistance and would like to speak to our Customer Service Solutions Team?

Please email us at pinatacs@amscan.com for any questions or concerns that you might have. Our specialists will be happy to assist you during normal business hours, Monday through Friday, 8:30 am to 5:00 pm PST.  

 

Are you a retailer who would like to become an Ya Otta Piñata customer?​

Click here to download an application. Please submit the application to pinatacs@amscan.com or fax it to 800-223-7351.